That sure is Sinful customer service!
Sophie, a 25 year old woman living in Denmark, bought herself a 'stainless steel' anal dildo from Sinful's online webshop. She said: "I was very excited about my purchase! The heavy, cold feeling and the U-shape gave me hope for an anal orgasm that I'd never been able to get before!"
She got pretty close to that orgasm, but disastrously two weeks later, she noticed small, dark brown circles on her dildo. Luckily, Sophie has a masters in materials science, and recognised that it was probably nickel oxide. She helpfully explained what had happened to customer service, and outlined how the batch should be tested using electron microscopes to make sure their manufacturer wasn't cutting costs.
She also wrote to customer service saying "I would be grateful if you could give me a replacement product with a higher quality, and a very generous voucher to use on your site as compensation for the health risk of having a rusting product in my anus and for my helpful materials consulting!;)" (p.s. technically nickel oxide isn't rust! But it has many similar properties to rust, which specifically refers to iron oxide).
After sending a photo of the dildo, Sinful's customer service told her to dispose of the product and said, "we will refund your order in full, and as a gesture of goodwill, we would also like to provide you with a gift card to use on our site for a future purchase. We truly appreciate the time and expertise you’ve shared with us".
Excited for a big gift voucher, Sophie started scrolling Sinful's website, dreaming of being able to afford one of the 4500kr automatic pounding machines with a dildo attached to it. But when she opened the email that came through, her dreams were crushed by the sight of a 250kr gift card.
She politely asked customer service whether they could reconsider the amount of the gift card, and noted that she was thinking of telling the media about this story. A customer service manager replied, saying that it was a "relatively minor aesthetic issue" for which they had given a "generous gift card" and would not be offering more.
Sophie replied "I would not call 250kr ‘generous’ from a company with a revenue of 325m DKK annually". Sophie also noted that Sinful's parent company Polaris, whose partner group look like a tricky endgame of 'Guess Who', currently have over 11b DKK in commited investments.
Sinful never did give Sophie more than 250kr. Rusty (or rather nickel-oxidey) luck!